FAQ ( Frequently Asked Questions )

<h1>Frequently Asked Questions</h1>

<p>
  Find answers to the most frequently asked questions about Barrelune orders,
  shipping, returns, and products. If you still need assistance, our support
  team will be happy to help.
</p>

<h2>How long does shipping take?</h2>

<p>
  Complimentary Standard Shipping is estimated at 4–8 business days after
  dispatch. Priority Delivery is estimated at 2–6 business days, depending on
  the destination and carrier.
</p>

<h2>Do you offer free shipping?</h2>

<p>
  Yes. Complimentary Standard Shipping may be available for eligible
  destinations. Any paid delivery options and their costs will be displayed at
  checkout.
</p>

<h2>How can I track my order?</h2>

<p>
  Once your order has been dispatched, you will receive a confirmation email
  containing your tracking number and, where available, a link to follow your
  delivery.
</p>

<h2>What is your return policy?</h2>

<p>
  You may request a return within 30 days after receiving your order. Eligible
  products must be unused, in their original condition, and returned with their
  original packaging where possible.
</p>

<h2>Who covers return shipping costs?</h2>

<p>
  If your product is defective, damaged, or incorrect, Barrelune will provide
  appropriate return instructions at no additional cost where applicable.
</p>

<p>
  For returns requested because of a change of mind or personal preference, the
  customer may be responsible for return shipping costs, unless otherwise
  required by applicable law.
</p>

<h2>Do your products come with a warranty?</h2>

<p>
  We stand behind the quality of our products. If you receive a defective or
  damaged item, please contact our support team with your order number and clear
  photos so that we can review the issue.
</p>

<h2>What materials are used in Barrelune products?</h2>

<p>
  Our collection may include glass, crystal-style glassware, leather,
  stainless steel, wood, and other carefully selected materials. Full material
  details are displayed on each product page where available.
</p>

<h2>Do products include cigars, tobacco, whiskey, or wine?</h2>

<p>
  No. Unless expressly stated on the product page, cigars, tobacco, whiskey,
  wine, and other consumable products shown in lifestyle images are not
  included.
</p>

<h2>Can selected products be personalised?</h2>

<p>
  Personalisation or engraving may be available for selected products. When
  offered, the available options and character limits will be displayed on the
  product page.
</p>

<p>
  Personalised or engraved products may not be eligible for return because of
  a change of mind, except where the product is defective, damaged, incorrect,
  or another legal right applies.
</p>

<h2>Can I exchange a product?</h2>

<p>
  Yes. Exchanges may be available for eligible products, subject to
  availability. Please contact our support team before returning an item.
</p>

<h2>How should I care for my Barrelune products?</h2>

<p>
  Care instructions vary depending on the product and material. We recommend
  following the instructions supplied with the item or displayed on its product
  page.
</p>

<p>
  Glassware should be handled carefully and cleaned with a soft, non-abrasive
  cloth. Leather accessories should be kept away from excessive moisture, heat,
  and prolonged sunlight.
</p>

<h2>I entered the wrong shipping address. What should I do?</h2>

<p>
  Contact our support team as soon as possible. If your order has not yet been
  processed or dispatched, we will do our best to update the delivery address.
  Changes cannot be guaranteed once an order has been shipped.
</p>

<h2>Still have questions?</h2>

<p>
  If you cannot find the answer you are looking for, please contact our support
  team:
</p>

<p>
  <strong>Email:</strong>
  <a href="mailto:support@barrelune.com">support@barrelune.com</a>
</p>