Refund and Return Policy

At Barrelune, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the conditions below.

Barrelune is operated by JOVI DIGITAL LTD, a private limited company registered in England and Wales under company number 17133346.

This policy does not affect your statutory rights.

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:

• In the same condition as received;
• Unused and free from signs of wear or damage;
• With original tags attached, where applicable;
• In its original packaging, where possible;
• Accompanied by the receipt, order confirmation, or proof of purchase.

Items that do not meet these conditions may not be accepted for return, unless you are exercising a legal right that applies to your purchase.

How to Start a Return

To request a return, contact us at:

Email: support@barrelune.com

Please include the following information:

• Your full name;
• Order number;
• Email address used at checkout;
• Reason for the return;
• Clear photos of the item and packaging if it is damaged, defective, or incorrect.

Once your request has been reviewed and approved, we will send return instructions by email, including the correct return address and any information required to send the item back.

Please do not return any item before receiving our instructions. Items returned without prior authorization may not be accepted.

Return Shipping

If your return is accepted, we will provide the return instructions by email.

If the product is defective, damaged, or incorrect, Barrelune will provide a prepaid return label or appropriate return instructions at no additional cost, where applicable.

For returns requested because of a change of mind, personal preference, or any reason not caused by an error on our part, the customer may be responsible for return shipping costs, unless otherwise required by applicable law.

When a customer exercises a legal right to cancel an online purchase in the United Kingdom or European Union, we will refund the original standard delivery charge. If a more expensive delivery option was selected, only the equivalent cost of standard delivery will be refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or different from what you ordered, contact us immediately at support@barrelune.com.

Include your order number and clear photos of the product and packaging so that we can review the issue and provide an appropriate solution.

Customers may also have statutory rights to a refund, repair, or replacement when goods are faulty, not as described, or not fit for purpose.

Exchanges

Exchanges are available for eligible products, subject to availability.

The fastest way to receive a different product is to request a return for the original item. Once the return is approved, you may place a new order for your preferred item.

For assistance with an exchange, contact support@barrelune.com.

Non-Returnable Items

The following items cannot normally be returned unless they are defective or another legal right applies:

• Products that have been used, altered, damaged, or improperly handled after delivery;
• Products returned without their original packaging where this affects their resale condition;
• Gift cards;
• Opened or unsealed personal-care or hygiene-sensitive products, where applicable;
• Custom, engraved, personalized, or made-to-order products;
• Products clearly identified as final sale at the time of purchase.

Legal protections still apply when a personalized product is faulty, incorrect, or not as described.

Contact us before returning an item if you are unsure whether it is eligible.

Sale Items

Sale items may be returned if they meet the conditions in this policy, unless they were clearly identified as final sale when purchased.

Sale products retain the same statutory protections as full-price products when they are defective, not as described, or not fit for purpose.

Gift cards are non-refundable.

United Kingdom and European Union Right to Cancel

Customers in the United Kingdom and European Union may have the legal right to cancel an eligible online purchase within 14 days after receiving the goods, without providing a reason.

After notifying us of the cancellation, you generally have a further 14 days to return the products.

To exercise this right, contact:

Email: support@barrelune.com

Any clear statement confirming that you wish to cancel the order is sufficient.

Products should be returned in the same condition in which they were received, where reasonably possible, together with proof of purchase.

You may inspect the product as you would in a physical store. However, we may reduce the refund when the product’s value has decreased because it was handled beyond what was necessary to assess its nature, characteristics, or functionality.

Refunds

Once we receive and inspect your return, we will notify you by email whether the refund has been approved.

Approved refunds will be issued to the original payment method.

For returns accepted under our 30-day policy, refunds will normally be processed within 14 days after we receive the returned product, or earlier when required by law.

When exercising a statutory cancellation right, we may issue the refund within 14 days after receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

We do not charge cancellation or restocking fees when a customer exercises a statutory right to cancel.

If more than 15 business days have passed since your refund was approved, contact support@barrelune.com.

Refused or Undeliverable Packages

If an order is returned because it was refused, unclaimed, or submitted with an incorrect or incomplete delivery address, we will contact you to arrange the next steps.

Additional delivery costs may apply if the order must be shipped again.

Contact Us

For questions about returns, exchanges, or refunds, contact:

Barrelune
Operated by: JOVI DIGITAL LTD
Company number: 17133346
Registered office: Civic House, 156 Great Charles Street, Queensway, Birmingham, England, B3 3HN
Email: support@barrelune.com