Termos de serviço

Terms of Service

Overview

This website is operated by Barrelune. Barrelune is operated by JOVI DIGITAL LTD.

Throughout the website, the terms “we”, “us”, and “our” refer to Barrelune and JOVI DIGITAL LTD. By visiting our website, using our services, or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced on our website.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access or use our website or services.

These Terms do not affect your statutory rights.

Eligibility

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are using the website under the supervision and consent of a parent or legal guardian.

You agree to use this website only for lawful purposes and in accordance with these Terms.

Products and Services

We make reasonable efforts to display our products, descriptions, images, prices, colours, materials, dimensions, specifications, and availability as accurately as possible.

However, we cannot guarantee that your device screen will display colours, textures, finishes, or product details exactly as they appear in real life. Minor variations may occur because of screen settings, lighting, product updates, supplier changes, material characteristics, or manufacturing differences.

Unless expressly stated otherwise, cigars, tobacco, alcoholic beverages, and other consumable products shown in lifestyle or promotional images are not included with the products sold by Barrelune.

All products are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product at any time.

Personalised Products

Selected products may offer engraving, monogramming, or other personalisation options.

You are responsible for checking all names, initials, spelling, punctuation, capitalisation, and other personalisation details before placing your order.

Personalised, engraved, customised, or made-to-order products may not be eligible for return because of a change of mind, except where the product is defective, damaged, incorrect, or where another legal right applies.

Orders

When you place an order on our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean that your order has been accepted, processed, or shipped.

Your order is accepted when we confirm dispatch or otherwise confirm that the order has been accepted.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of:

Suspected fraud or unauthorised activity;
Pricing, description, or website errors;
Product unavailability;
Incorrect or incomplete customer information;
Payment authorisation issues;
Suspected resale or misuse;
Violation of these Terms.

If we cancel an order after payment has been taken, we will refund the amount paid to the original payment method, unless otherwise required by law.

Prices and Payments

Prices are displayed on our website and may vary depending on your delivery destination, currency settings, promotions, taxes, shipping costs, or other applicable charges.

We reserve the right to update prices, discounts, products, and promotions at any time before an order is accepted.

Payments are securely processed by authorised third-party payment providers. By placing an order, you confirm that:

The payment details provided are accurate;
You are authorised to use the selected payment method;
Sufficient funds or credit are available to complete the purchase.

We do not store your full payment card number or card security code.

Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Processing times, shipping methods, transit times, delivery costs, and estimated delivery dates may be displayed on our website or during checkout.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delivery times may vary because of:

Your delivery destination;
Carrier or logistics delays;
Customs inspections or procedures;
Local delivery conditions;
Incorrect or incomplete address information;
Public holidays, strikes, severe weather, or other external events.

You are responsible for providing accurate and complete shipping information at checkout.

Customs duties, taxes, import charges, or handling fees may apply depending on your delivery destination, unless they are already included or clearly stated at checkout.

Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our Refund and Return Policy.

Customers must contact us before returning an item. Products returned without prior instructions or approval may not be accepted.

Nothing in these Terms limits your statutory rights, including rights relating to faulty, damaged, incorrect, unsafe, or misdescribed products.

Customer Information

When placing an order, you agree to provide accurate, complete, and current information, including:

Your full name;
Email address;
Billing address;
Shipping address;
Payment information;
Any requested personalisation details.

We are not responsible for delivery failures, delays, losses, or personalisation errors caused by incorrect or incomplete information supplied by the customer.

Product Use and Care

You are responsible for following any care, safety, storage, and usage instructions supplied with a product or displayed on the product page.

Products involving flames, heat, glass, blades, cutters, pressurised mechanisms, electrical components, or smoking accessories must be used carefully and only for their intended purpose.

Keep relevant products away from children, pets, flammable materials, and unsafe environments.

Barrelune is not responsible for damage caused by misuse, improper storage, unauthorised modification, failure to follow instructions, or ordinary wear and tear, except where liability cannot legally be excluded.

Intellectual Property

All content displayed on this website, including logos, trademarks, brand elements, product images, graphics, designs, text, product descriptions, videos, photographs, and website layout, belongs to Barrelune, JOVI DIGITAL LTD, or the relevant rights holders.

You may not copy, reproduce, distribute, modify, publish, display, sell, license, or otherwise use website content without prior written permission from the relevant rights holder.

Customer Content and Reviews

If you submit a review, photograph, video, testimonial, comment, or other content to us, you confirm that:

You have the right to submit and share that content;
The content is accurate and not misleading;
The content does not violate the rights of another person;
The content does not contain unlawful, harmful, or offensive material.

Where permitted by law and subject to any consent requested from you, we may use submitted content in connection with our website, customer service, marketing, or promotional activities.

Third-Party Services and Links

Our website may use or contain links to third-party websites, applications, payment processors, shipping providers, social media services, or other platforms.

We are not responsible for the content, policies, security, accuracy, availability, or practices of third-party websites or services.

Your use of third-party services is subject to their own terms and policies.

Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you acknowledge that your personal information may be collected, processed, stored, and shared as described in our Privacy Policy, including with providers that help us operate the store, process payments, deliver orders, prevent fraud, and provide customer support.

Prohibited Uses

You agree not to use our website or services:

For any unlawful or fraudulent purpose;
To violate any applicable laws or regulations;
To infringe our intellectual property rights or the rights of others;
To submit false, misleading, or fraudulent information;
To transmit viruses, malware, or harmful code;
To interfere with the security or operation of the website;
To collect or track the personal information of others;
To engage in spam, abuse, harassment, or harmful activity;
To attempt unauthorised access to our systems or accounts;
To use the website content for unauthorised commercial purposes.

We reserve the right to restrict, suspend, or terminate access to our website or services if we reasonably believe these Terms have been violated.

Errors, Inaccuracies, and Omissions

Information on our website may occasionally contain errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, delivery charges, delivery estimates, or other details.

We reserve the right to correct errors, update information, or cancel an affected order where necessary, including after an order has been submitted.

If an order is cancelled because of an error after payment has been taken, we will refund the applicable amount.

Limitation of Liability

To the fullest extent permitted by applicable law, Barrelune and JOVI DIGITAL LTD shall not be liable for indirect, incidental, special, or consequential loss arising from your use of our website, services, or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

Fraud or fraudulent misrepresentation;
Death or personal injury caused by negligence;
Breaches of mandatory consumer protection rights;
Any other liability that cannot legally be excluded or limited.

Website Disclaimer

Our website and online services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from technical issues.

We reserve the right to update, modify, suspend, restrict, or discontinue any part of the website or services at any time.

Nothing in this section affects your statutory rights relating to products purchased from us.

Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control, including:

Carrier or customs delays;
Natural disasters or severe weather;
Strikes or industrial disputes;
Government restrictions or legal requirements;
Technical or telecommunications failures;
Supply-chain interruptions;
Other circumstances beyond our reasonable control.

Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in your country of residence.

If you are a consumer, nothing in these Terms removes or restricts any mandatory legal rights or protections available to you under applicable law.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to remain valid and enforceable.

Changes to These Terms

We may update, modify, or replace these Terms of Service from time to time by publishing an updated version on this page.

The latest version will always be available on our website. Your continued use of the website after changes are published means that the updated Terms will apply to your future use of the website and services.

Contact Us

For questions about these Terms of Service, contact:

Barrelune
Operated by: JOVI DIGITAL LTD
Company number: 17133346
Registered office: Civic House, 156 Great Charles Street, Queensway, Birmingham, England, B3 3HN
Email: support@barrelune.com