Shipping Policy

At Barrelune, we aim to process and deliver your order as quickly and reliably as possible.

Barrelune is operated by JOVI DIGITAL LTD, a private limited company registered in England and Wales under company number 17133346.

This policy does not affect your statutory rights.

Shipping Destinations

Barrelune ships to selected international destinations, including the United Kingdom, United States, Australia, Spain, Austria, and other locations available at checkout.

Available shipping destinations may vary depending on your delivery address, product availability, carrier coverage, and the shipping options displayed during checkout.

Order Processing Time

Orders are usually processed within 0 to 2 business days after they are placed.

Orders placed before 11:00 PM GMT, London time, may begin processing on the same business day. Orders placed after this time may begin processing on the following business day.

Business days exclude weekends, public holidays, and exceptional closure periods.

Processing may take longer during promotions, high-demand periods, public holidays, carrier disruptions, or circumstances outside our reasonable control.

Shipping Methods and Delivery Times

The following shipping options may be available, depending on your delivery destination:

Complimentary Standard Shipping

Estimated delivery time after dispatch: 4 to 8 business days.

Priority Delivery

Estimated delivery time after dispatch: 2 to 6 business days.

Priority Delivery includes prioritised order handling and faster delivery where supported by the destination and carrier.

Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise at checkout.

Delivery times may vary because of the carrier, destination, customs procedures, local delivery conditions, incorrect shipping information, severe weather, public holidays, or other circumstances outside our reasonable control.

Where required by applicable law, orders will be delivered within the legally required delivery period unless a different timeframe has been agreed with you.

Shipping Costs

Complimentary Standard Shipping may be available at no additional charge.

Priority Delivery and any other paid shipping methods will be displayed with their applicable price during checkout.

All available shipping methods, charges, and delivery estimates will be shown before you complete your purchase.

Customs, Duties, and Taxes

Customs duties, import taxes, VAT, handling charges, or other fees may apply depending on your delivery destination and local regulations.

Where these charges are included or collected during checkout, this will be clearly displayed before you complete your order.

Where customs duties, import taxes, or local charges are not collected at checkout, they may be charged by customs authorities, carriers, or local delivery providers.

These charges are the customer’s responsibility unless otherwise stated at checkout or required by applicable law.

Customs procedures may also affect delivery times.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and, where available, a link to follow your delivery.

Tracking information may take some time to become available after the order has been handed to the carrier.

Delivery Address

You are responsible for providing a complete and accurate shipping address during checkout.

Barrelune is not responsible for failed deliveries, delays, or additional costs caused by incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery address after placing an order, contact us as soon as possible:

Email: support@barrelune.com

We cannot guarantee that an address can be changed after an order has been processed, packed, or dispatched.

Failed, Refused, or Unclaimed Deliveries

If an order is returned because it was refused, unclaimed, or submitted with an incorrect or incomplete delivery address, we will contact you to arrange the next steps.

Additional shipping charges may apply if the order needs to be sent again.

If a refund is issued for a refused, unclaimed, or undeliverable package, any applicable deductions will be handled in accordance with applicable law and our Refund and Return Policy.

Lost, Delayed, or Damaged Packages

If your order is significantly delayed, appears to be lost, or arrives damaged, contact us at:

Email: support@barrelune.com

Please include your order number and clear photographs if the package or product arrived damaged.

Where necessary, we will review the issue with the carrier and assist you in accordance with our policies and applicable consumer protection laws.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible:

Email: support@barrelune.com

We cannot guarantee that changes or cancellations can be made after an order has been processed, personalised, packed, or dispatched.

Any applicable right to cancel, return, or request a refund remains subject to our Refund and Return Policy and applicable consumer protection laws.

Contact Us

For questions about shipping, tracking, or delivery, contact:

Barrelune
Operated by: JOVI DIGITAL LTD
Company number: 17133346
Registered office: Civic House, 156 Great Charles Street, Queensway, Birmingham, England, B3 3HN
Email: support@barrelune.com