Privacy Policy

This Privacy Policy describes how Barrelune collects, uses, stores, shares, and protects your personal information when you visit our website, contact us, create an order, or make a purchase from us.

Barrelune is operated by JOVI DIGITAL LTD, a private limited company registered in England and Wales under company number 17133346.

For the purposes of applicable data protection laws, JOVI DIGITAL LTD is responsible for the personal information processed through Barrelune.

Personal Information We Collect

We may collect the following types of personal information:

• Full name;
• Billing and shipping address;
• Email address;
• Phone number, if provided;
• Order details and purchase history;
• Payment information processed securely by our payment providers;
• Returns, refunds, and customer service information;
• Messages or communications you send to us;
• Marketing preferences, where applicable;
• Technical and device information, such as your IP address, browser type, device type, time zone, pages viewed, referring website, and cookie information.

We do not store your full payment card number or card security code. Payment details are processed securely by our payment providers.

How We Collect Your Information

We collect personal information when you:

• Visit or browse our website;
• Place or attempt to place an order;
• Contact us by email or through our website;
• Request a return, exchange, refund, or customer support;
• Subscribe to marketing communications, where available;
• Interact with cookies or similar tracking technologies on our website.

How We Use Your Information

We use your personal information to:

• Process, confirm, and fulfil your orders;
• Take payment and prevent fraudulent transactions;
• Arrange shipping, delivery, returns, exchanges, and refunds;
• Communicate with you about your order or customer service requests;
• Respond to questions, complaints, or support requests;
• Improve our website, products, services, and customer experience;
• Send marketing communications where you have agreed to receive them;
• Comply with legal, tax, accounting, regulatory, and security obligations;
• Protect our website, business, customers, and legal rights.

Legal Basis for Processing

Where applicable, including for customers located in the United Kingdom, European Union, or European Economic Area, we process personal information under the following legal grounds:

• Performance of a contract: when your information is needed to process your order, take payment, deliver products, or manage returns and refunds;
• Compliance with legal obligations: including tax, accounting, consumer protection, fraud prevention, and regulatory requirements;
• Legitimate interests: including improving our services, protecting our business, preventing fraud, securing our website, and responding to customer enquiries;
• Consent: where required, including for certain marketing communications and non-essential cookies.

You may withdraw your consent at any time where processing is based on consent.

Sharing Your Personal Information

We only share your personal information when necessary to operate our business, provide our services, or comply with legal obligations.

We may share your personal information with:

• Payment processors;
• E-commerce platform providers;
• Shipping and logistics providers;
• Email, hosting, IT, and website service providers;
• Analytics and fraud-prevention providers;
• Customer support and communication tools;
• Professional advisers, including accountants, lawyers, and compliance advisers;
• Legal, regulatory, tax, or law-enforcement authorities where required by law.

We require our service providers to handle personal information securely and only for the purposes for which it was provided.

We do not sell your personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, improve your browsing experience, analyse website traffic, and support security and fraud prevention.

Some cookies are necessary for the website to function. Other cookies, including analytics and marketing cookies, may require your consent depending on your location.

You can manage or disable cookies through your browser settings or through the cookie controls available on our website. Disabling certain cookies may affect the functionality of some parts of the website.

Marketing Communications

If you choose to receive marketing emails from us, we may use your email address to send you product news, new arrivals, promotions, private offers, and updates from Barrelune.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting:

support@barrelune.com

Even if you unsubscribe from marketing communications, we may still contact you about orders, returns, refunds, account matters, customer service requests, or legal notices.

International Data Transfers

Your personal information may be transferred to, stored, or processed outside your country of residence, including outside the United Kingdom or European Economic Area.

Where required by applicable law, we use appropriate safeguards for international transfers, including adequacy decisions, standard contractual clauses, the UK International Data Transfer Agreement, or other lawful transfer mechanisms.

Data Retention

We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information as necessary to:

• Fulfil your order and provide customer support;
• Handle returns, refunds, disputes, or chargebacks;
• Comply with tax, accounting, regulatory, and legal obligations;
• Prevent fraud and protect our legal rights;
• Maintain appropriate business records.

When personal information is no longer required, we will delete it, anonymise it, or securely retain it only where required by law.

Your Rights

Depending on your location and the applicable law, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Restrict or object to certain types of processing;
• Request the transfer of your personal information to another provider;
• Withdraw your consent at any time where processing is based on consent;
• Object to direct marketing;
• Lodge a complaint with an applicable data protection authority, including the UK Information Commissioner's Office where applicable.

To exercise your rights, contact:

Email: support@barrelune.com

We may need to verify your identity before responding to your request. We will respond within the period required by applicable law.

Data Security

We use appropriate technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.

Automated Decision-Making

We do not use your personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

Our payment, security, or fraud-prevention providers may use automated tools to identify and prevent fraudulent, suspicious, or unauthorised activity.

Children's Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, contact us so that we can investigate and take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or regulatory requirements.

The latest version of this Privacy Policy will always be available on our website.

Contact Us

For questions about this Privacy Policy, your personal information, or how your information is handled, contact:

Barrelune
Operated by: JOVI DIGITAL LTD
Company number: 17133346
Registered office: Civic House, 156 Great Charles Street, Queensway, Birmingham, England, B3 3HN
Email: support@barrelune.com